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Privacy Policy

How Line1 Communications, Inc. handles the information you share with TalkScribe.

The short version

We will never share your information with anybody. We collect only what we need to provide your transcription service, and we use it only to provide that service and to support your account.

Information we collect

  • Account information you give us — name, company, email address, phone number, and billing details where a paid plan applies.
  • Voice recordings delivered to us for transcription, whether emailed from your voicemail system, recorded on a quick dictation line, or attached to an email.
  • The resulting transcriptions, which we deliver to the email addresses and/or mobile numbers you designate.
  • Service records such as message counts and durations, which we use for billing and to recommend the right rate plan.

How your recordings are handled

TalkScribe transcription is 100% people powered. Your recordings are transcribed by Line1 transcriptionists who are bound by confidentiality obligations as a condition of their work. Recordings and transcriptions are used only to deliver your service.

How we use your information

  • To transcribe your messages and deliver them to you.
  • To bill your account and administer your rate plan.
  • To provide customer support when you contact us.
  • To contact you about your service — for example, to arrange setup after a free trial request.

What we do not do

We do not sell, rent, or trade your personal information or the content of your messages. We do not share your information with third parties for their own marketing purposes.

We may disclose information where we are required to do so by law, or where it is necessary to protect the rights, safety, or property of Line1 Communications, our customers, or others.

Text messages

If you ask us to deliver transcriptions by text message, standard message and data rates from your carrier may apply. You can change or stop text delivery at any time by contacting us.

Security

We take reasonable measures to protect the recordings, transcriptions, and account information in our care. No method of transmission or storage is perfectly secure, so we encourage you to use the delivery destinations and retention settings that suit the sensitivity of your messages.

Your choices

You may ask us to review, correct, or delete your account information, or to change how your transcriptions are delivered. Email Support@Line1.com or call 850-205-1111.

Changes to this policy

If we update this policy, we will post the revised version on this page. Continued use of TalkScribe after an update means you accept the revised policy.

Contact us

Line1 Communications, Inc.
1400 Village Square Blvd #3-230
Tallahassee, FL 32312
850-205-1111 · Line1@Line1.com